Frequently Asked Questions

Everything you need to know about your City Grounds experience.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for items in new, unused condition with original packaging. Please note that certain oversized items may be subject to a restocking fee.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and package weight.

Are the bikes fully assembled when they arrive?

To ensure safe transit, bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, pedals, and seatpost. We recommend professional assembly for safety.

What payment methods do you accept?

We accept all major credit cards, PayPal, and financing options through Affirm to help you buy now and pay over time.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.